SALE TERMS AND CONDITIONS
2. Eligibility to purchase
3. How to order
4. Product availability
5. Testone Hojas´s rigths to cancel or reject an order
9. Returns and/or exchanges
ELIGIBILITY TO PURCHASE
In order to place an order through the Website, the Customer must be 18 years or older and be the final consumer. Minors are expressly excluded.
HOW TO ORDER
- The product you wish to purchase must be selected and added to the shopping cart by clicking the corresponding button.
- The price indicated does not include the transport costs. (The can change depending on the destination).
- The order form will request personal and invoicing details, as well as the delivery details, that will be incorporated into our database in order to be able to process the order and facilitate the implementation of new purchases trough this Website. Users personal data will be handled according to our Private Policy. TESTONE HOJAS reminds users must give the exact personal data to avoid confusions in relations to deliver the ordered items. Also, in case of being specially requested, users will be sent informations about TESTONE HOJAS.
- Once the purchase order is completed, and before the order delivery, a summary will be presented identifying the acquired product/s, its total price (including transport and taxes) and the delivery details. The order must be confirmed by clicking the “Confirm order” button. By activating the “Send Order” button on the order form, the Customer accepts all the Sale Terms as per the Website at the moment of contracting.
- Paypal Policy.
- Once the transaction has been confirmed, the order number will be provided through the web page. Also, an e-mail message will be sent with the description of the order and the personal details that have been provided.
All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such substitute products, we will refund any monies that you have paid.
TESTONE HOJAS`S RIGHT TO CANCEL OR REJECT AN ORDER
We reserve the right to withdraw any products from this website at any time and/or remove or modify any materials or content on this website. Whilst we will make our best efforts to always process all the orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after sending the Order Confirmation, which we reserve the right to do at any time, at our sole discretion.
TESTONE HOJAS reserves the right to reject any order as well as cancel or not accept a confirmed order for, amongst others, the following reasons: there was a technical or pricing error on the Website at the time the order was placed; the product that appears in the order is not available; the billing information given was incorrect or unverifiable; security systems indicate that the order is abnormal or may be fraudulent; there is a reason to believe that the Customer is under 18 years of age; MAIXALA has been unable, after 3 attempts, to deliver the order at the address provided.
If an order is cancelled for any of the above reasons, TESTONE HOJAS will refund (if applicable) the value of the order. Delivery expenses are never refunded, except in certain circumstances.
Testone Hojas reserves the right to modify any price on the Website without prior notice. However, after the order confirmation, Testone Hojas, will not change the prices of the related items. All the prices on this Website are in Euros, VAT (21%) is already included.
- Bank transfer
Shipments will be made after we confirm availability of the item and once we get a receipt of the payment order.We will offer you a tracking number so you can track your order.
The shipping is done through a courier company and is usually delivered within 2 to 10 business days. The delivery time will be subjected to the type of shipment and the country of delivery. Delivery times are approximate, although TESTONE HOJAS tries to meet them.
In order to avoid incidences when delivering the items (wrong address, impossibility to find someone at the address, etc.), it is essential to correctly fill in the corresponding form, not forgetting the box concerning the contact telephone number.
Buyers will be responsible for all extra shipping charges or items not received due to an incorrect address.
Delivery expenses apply to each order. The exact expenses for each delivery depend on the country of receipt and type of shipment.
The recipient shall be required to pay all import costs and custom duties at the destination, regardless of whether or not the merchandise is accepted.
Delivery charges for TESTONE HOJAS items are as follows:
– Spain: 5€
– Balearics: 7€
– Canary Islands: 10€
– Ceuta and Melilla: 15€
– Europe: 5€
– Other destinations: 25€
The delivery charges may change at any time, without prior notice. The mentioned change will be applicable from the published moment. In any case, it will be valid those shipping costs that appear in the moment to realize the order.
RETURNS AND/OR EXCHANGES
From Testone Hojas we would like to make sure you are totally satisfied with your purchases. If by any reason you are not satisfied with the purchased item, you can return it within fifteen (15) days from the date you have received it from Testone hojas.
In order to return products, you must fill in the return/exchange form that you will find by the purchased item and enclose it to it. In order to exercise the right to return products, the following requirements must be met:
– Items must not have been used, washed or damaged.
– Items must be complete.
– Items must be returned in the original packaging.
Send your parcel to:
TESTONE HOJAS, ELKANO 1 – 20004 DONOSTIA , Gipuzkoa (España) | e-mail: firstname.lastname@example.org
As long as all these requirements have been considered, and after of examine the items, Testone Hojas will refund the total amount of the purchased items, by the same used payment method.
We reserve the right to reject returns and exchanges if the product does not follow our return/exchange policy.
The order´s original shipping fees that you might have received will not be refunded.
It will be you paying the shipping fees concerning the refund.
If you refund is not accepted due to lack of conformity with the previously mentioned conditions, Testone Hojas will contact you shortly.
In the event that TESTONE HOJAS had send, by mistake, a item different from the one ordered or should the quality of the item not be the one expected, please contact TESTONE HOJAS for a refund and/or exchange of that item.
Sending the item back to TESTONE HOJAS, in this case, will be coordinated from TESTONE HOJAS once the error or defect has been reported and therefore TESTONE HOJAS will assume all corresponding shipping fees involved.
In cases of changing the product, the client must fill in the return form; the amount of the item will be refunded (apart from the shipping fees). The client will be then in a position to place a new order.
Customers are advised that their personal data will be included in files owned by TESTONE HOJAS for commercial purposes, customer-related management advertising and commercial prospecting, including sending (by mail, e-mail or other electronic means) related commercial messages With the products.
Personal data given in this Website will treated under these Conditions of Sale, Legal notice and Used general conditions.
The Client while navigating or using this Website consent the treatment of his/her inforamtion. He/She guarantees the veracity and accuracy of the personal data provided to TESTONE HOJAS. Purchases made through this Website and under these Conditions of Sale are subject to Spanish law.